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Service Desk All enquiries welcomed for commercial or domestic grade equipment

"A large thank you to Sam for attending site yesterday and confirming the diagnosis of a faulty motor. His use of the Amp Meter was both impressive and professional. I’m confident that he left our customer with a similar impression and provided an excellent level of customer service." Simon Morley, New Level, April 2014

 How can we help you today?

"Alison, thank you and your team for a professional, quick and friendly service. Jon was most helpful with advice and Mike after a long day in the saddle was polite, professional and friendly (cup tea and biscuits did the job). Let's hope the machine serves as for the next few years!"

PP, March 2016

Choose from our service options below or via the menu bar (left).


and Repairs









Spin bike







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 the van

Trade in





 Industry leading 6 month warranty on all new parts fitted
"Thank you very much for your help and advice, also please thank your two excellent Engineers who came out.
Very professionally seen to by all of you. More appreciated than I can tell you all." V and L, Suffolk, September 2013



or learn how to do your own repairs!



          10 Reasons Why You Should Choose Northwick:
  1.   EXPERTISE: we directly employ and train our own Engineers
  2.   FIXED PRICING: what we quote is what you pay!
  3.   2 HOUR SLOTS: appointments are made so you don't need to wait in all day
  4.   6 MONTH WARRANTY: industry leading warranties on all repairs
  5.   TRADE IN OPTIONStrade-in your old machine for a brand new one
  6.   KNOWELDGE: we run our own Technical Academy 
  7.   QUALITY: we design and use our own specialist test equipment
  8.   SERVICE PLANS: service plans available on all new machine purchases
  9.   AUTHORITY: We run training courses to teach others 
  10. SIMPLICITY: book online and leave the rest to us!
Northwick is an Engineering business at heart, with a strong background in designing and building machinery. The business founder is a Chartered Engineer, registered with the UK Engineering Council and a member of the Institute of Engineering and Technology (The IET). Over the years, Northwick has designed and built special purpose equipment for customers around the world and this experience provides a depth of understanding which underpins our business today. This enables us to resolve all sorts of problems, on all manner of fitness products from all kinds of manufacturers. This is what makes us unique in the marketplace and with over 5000 happy customers (and counting), we believe we are the UK's No.1.
But you don't need to take our word for it! The chart below shows what our customers really think of our Engineers. The data is provided directly by our customers, all of whom are invited to leave anonymous feedback upon the completion of each and every job. We monitor their feedback very closely and take on board their comments to improve our service levels and performance. We will be happy to supply you with more information upon request .

"Your excellent young man appeared on time, repaired the bike where upon it worked as it should.

He made out the form for payment,  I paid him, and off he went to his next appointment.

It was  a heartening experience to have such good and cheerful service .

Let me thank your staff, and congratulate you on the people who work for the firm." Prof. AM March 2014

(can't see the graph? and we will email a link)



 If you can't find what you need then!

What our customers say about us...


"When we need to buy a new treadmill, you will be our go-to guys!"

Testimonial courtesy of Joe W, January 2012


"Thanks for the help with the treadmill. It is now working beautifully"

Testimonial courtesy of Russell in Cobham June 2011


"I just wanted to thank you personally for your kind and generous spirited help"

Testimonial courtesy of Miles C, Managing Director, Apr 2011


"The Engineer was fantastic and it was a pleasure doing business with him and the Company"

Testimonial courtesy of Stuart L from Cannock, Staffs, Nov 2010